Privacy & Confidentiality

Privacy Policy

1. About Us

Insight Professional Practice provides mentoring, professional support, education, and clinical audit services to registered health practitioners in Australia.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988(Cth), and the Australian Privacy Principles (APPs), and other applicable Australian privacy and confidentiality obligations.

2. Information We Collect

We may collect:

Personal Information

Name
Contact details
Occupation and profession
Registration details
Employment information
Website usage information

Sensitive Information

With your consent or where otherwise permitted by law, we may collect:

Information relating to professional practice
Information regarding regulatory conditions, undertakings, or restrictions
Clinical audit information
Reflective practice information
Supervision or mentoring records
Health information relevant to participation in our services

3. Why We Collect Information

We collect information to:

Provide mentoring services
Conduct clinical audits
Deliver educational programs
Communicate with participants, clients and stakeholders
Improve our services
Comply with legal obligations
Manage complaints and disputes

4. How We Collect Information

Information may be collected:

Directly from you
Through website forms
Through email correspondence
During mentoring or audit activities
During registration for programs and events

5. Disclosure of Information

We will not sell personal information.

We may disclose information:

To service providers assisting us to operate our organisation
Where required by law
With your consent
To respond to lawful requests from courts, tribunals, regulators, or government authorities

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure systems and restricted-access platforms.

Insight Professional Practice may maintain records of mentoring sessions, educational activities, clinical audits and professional development activities for quality assurance, documentation and reporting purposes.

7. Access and Correction

You may request access to your personal information and request correction of inaccurate information by contacting us.

8. Data Breaches

Where required by law, we will comply with the Notifiable Data Breaches Scheme and notify affected individuals and the Office of the Australian Information Commissioner.

9. Complaints

Privacy complaints may be submitted to:

Privacy Officer, Insight Professional Practice, contact@insightprofessionalpractice.com.au

We will investigate complaints and respond within a reasonable timeframe.

10. Changes to this Policy

We may update this policy from time to time. The current version will be published on our website.

Confidentiality Policy

Purpose

Insight Professional Practice is committed to maintaining the confidentiality of information provided by health practitioners participating in our mentoring, educational, supervision-support, and clinical audit programs. These acts are in consideration in this policy: Information Privacy Act 2009 (Qld), Public Interest Disclosure Act 2010 (Qld), Right to Information Act (2009).

Confidential Information.

Confidential information includes:

Personal information
Professional information
Registration-related information
Clinical audit records
Reflective practice documents
Mentor notes
Communications with participants

Confidentiality Obligations

All staff, volunteers, mentors, consultants, auditors, and committee members must:

Maintain confidentiality of information obtained through their role.
Use information only for authorised organisational purposes.
Protect information from unauthorised disclosure.
Securely store records and documents.

Information Sharing

Information will only be disclosed:

With the participant's consent; OR
Where required by law; OR
To address a serious risk to public safety; OR
To comply with a court order, tribunal order, or statutory obligation.

Limitations

Participation in mentoring, coaching, supervision-support, or audit activities does not create legal professional privilege.

Participants remain responsible for meeting all professional, regulatory, registration, and legal obligations.

Breach of Confidentiality

Any actual or suspected breach of confidentiality must be reported immediately to the organisation.

Breaches may result in disciplinary action, termination of engagement, or referral to appropriate authorities where required.

Review

This policy will be reviewed periodically to ensure ongoing compliance with legal and ethical obligations.

Updated June 2026.